Returns & refunds

We want you and your pet to love your order. If something isn’t right, you can return it within 30 days of delivery.

Damaged, faulty or wrong item

Email support@thepetaffairs.com within 7 days of delivery with your order number and a photo of the problem. We’ll send a replacement or a full refund, and you won’t pay anything for it.

Changed your mind

• Items must be unused, clean and in their original packaging.
• Email us first to get the return address. Please don’t send items back without contacting us, because we can’t trace returns sent to the wrong place.
• You pay the return shipping cost. We recommend a tracked service.

Items we can’t take back

For hygiene reasons, we can’t accept returns of used grooming tools, opened wipes, or items that have been chewed or worn by a pet, unless they arrived damaged or faulty.

Refunds

Once we receive and check your return, we refund you within 5 business days. Card and PayPal payments go back to the original payment method. Cash App and bank transfer payments are refunded to the same Cash App account or bank account you paid from. Your bank may take a few extra days to show the money.

Exchanges

Need a different size? Email us and we’ll help you swap it.