Privacy policy
This policy explains what personal information The Pet Affairs (“we”, “us”) collects when you visit thepetaffairs.com or place an order, and how we use it.
What we collect
- Order details: your name, email, phone number, shipping and billing address, and what you bought.
- Payment details: payments are handled by the payment provider you choose. We don’t store card numbers.
- Newsletter: your email address, if you sign up.
- Website use: basic information from cookies, such as pages viewed and items in your cart.
How we use it
- To process, ship and track your order
- To reply to your questions and handle returns
- To send our newsletter, if you signed up (you can unsubscribe at any time)
- To keep the store secure and improve it
Who we share it with
We share only what’s needed with the companies that help us run the store: our suppliers and shipping carriers (to deliver your order), payment providers (to take payment), and our website host. We don’t sell your personal information.
Cookies
We use cookies to keep your cart working and to understand how people use our site. If we use advertising tools such as the Meta Pixel or TikTok Pixel, they may also set cookies to measure our ads. You can block cookies in your browser settings.
How long we keep it
We keep order records for as long as we need them for accounting, tax and returns. You can ask us to delete your account and newsletter details at any time.
Your choices
You can ask to see, correct or delete the personal information we hold about you by emailing support@thepetaffairs.com.
Changes
We may update this policy. The latest version is always on this page.