frequently asked questions

We're Here for You, Don't Worry!

At The Pet Affairs, your satisfaction is our top priority. We understand that you may have questions or encounter uncertainties while shopping for your furry friends, and we want to ease your mind. Our dedicated customer support team is here to provide you with all the assistance you need. Whether it's clarifying product details, tracking your order, or addressing any concerns, we've got you covered. You can rely on us to make your shopping experience as smooth and enjoyable as possible. Your trust is invaluable to us, and we are committed to delivering not only high-quality pet accessories but also exceptional service. So, shop with confidence, knowing that we're just a message away. Don't hesitate to reach out, and we'll go the extra mile to ensure your experience with The Pet Affairs is pawsitively wonderful!

Ordering & Shipping

How can I place an order?

What payment methods do you accept?

Do you offer international shipping?

How long will it take to receive my order?

Can I track my order?

Returns & Exchanges

What is your return policy?

How do I initiate a return or exchange?

Products & Quality

Are your products safe for pets?

Can I find products for all types of pets?

Do you offer eco-friendly or sustainable products?

Contact & Support

How can I get in touch with your customer support team?

Do you have a physical store in Los Angeles?

Account & Privacy

Is my personal information safe with you?

Do I need to create an account to make a purchase?